Privacy Policy

1. Information we may collect

Contact information such as name, email address, telephone number and delivery address.

Order information such as items purchased, order status, returns, refunds and customer-service correspondence.

Transaction information received from payment providers. Ferora should not request passwords or retain full payment-card credentials through ordinary customer support.

Technical and usage information such as device, browser, log, cookie and website interaction information, where collected.

Information you provide when contacting support or making a complaint.

2. How information is used

To process, confirm, deliver and support orders.

To share necessary order details with the relevant partner boutique and logistics provider.

To process payments, refunds, fraud prevention and transaction records through relevant providers.

To respond to enquiries, complaints, returns and product claims.

To maintain website security, improve the service and comply with legal obligations.

To send marketing communications where permitted and any required consent has been obtained; you may opt out.

Information may be shared with the relevant partner boutique, logistics provider, payment provider, website/technology provider, professional advisers or public authorities where reasonably necessary for the purposes described in this Policy or where required by law. We seek to limit sharing to information reasonably needed for the relevant purpose.

4. Cookies

The website may use essential cookies and, depending on the tools enabled, analytics or preference cookies. Where consent is required, non-essential cookies should not be activated before the relevant choice is made. Cookie controls may also be available through your browser.

5. Security and retention

We use reasonable technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure. We retain information for as long as reasonably necessary for order administration, dispute handling, accounting and legal compliance, then delete or anonymise it where appropriate.

6. Requests and choices

Subject to applicable law, you may request access to or correction of personal information, request deletion where applicable, withdraw consent where processing relies on consent, or raise a privacy concern. We may need to verify your identity and may retain information where legally required.

7. Children and third-party links

The website is not intended to knowingly collect children's personal information without appropriate authorisation where required by law. Third-party websites linked from Ferora operate under their own privacy policies.

8. Contact and updates

For privacy enquiries, contact support@ferora.in.

Registered office: EARA-67, New Avenue, Chelakkottukara, Thrissur – 680005, Kerala, India.

Grievance officer: Saji Sunny, Director, saji@ferora.in.

This Policy may be updated as practices or legal obligations change; the latest version and effective date will be published on the website.