Returns, Shipping & Product Policy

Please review product photographs, descriptions, materials, measurements and size information before ordering. We do not ordinarily accept returns or exchanges for change of mind, personal preference, styling preference or incorrect size selection where the product supplied matches its listing. This does not limit any remedy required by applicable law.

Contact Ferora at support@ferora.in if a product is defective, damaged in transit, incorrect, incomplete, materially different from its listing or otherwise eligible for a remedy under applicable law. Include your order number and a clear description of the issue, with photographs or video where available.

Customers should check the published size chart and measurements before purchase. Partner boutiques are responsible for providing accurate descriptions and measurements. A product that matches its published measurements and description will not ordinarily qualify for return solely because the customer selected a size that does not suit them. Material discrepancies will be reviewed.

We recommend recording a continuous video while opening your parcel, showing the unopened package, shipping label, opening process and product condition. Keep the packaging, tags and accessories until a claim is resolved. A video may assist an investigation, but its absence alone will not automatically invalidate a complaint or remove rights protected by law. Other available evidence may be considered.

Products may be dispatched by partner boutiques directly or through logistics providers. Applicable shipping charges and estimated dispatch/delivery information will be displayed on the product page, at checkout or in order communications. Products from different boutiques may arrive in separate shipments. Delivery estimates are indicative unless expressly stated otherwise.

If an order is delayed, lost, damaged or not received, contact customer support promptly. Ferora will coordinate with the relevant boutique and logistics provider as appropriate and provide a resolution consistent with applicable law. Customers should check delivery details before placing an order.

Contact support@ferora.in with your order number, a description of the issue and available evidence. Retain the product and packaging while the claim is reviewed.

If a refund, replacement, return or other remedy is approved or legally required, we will explain the process and any return or collection arrangements. Refunds will ordinarily be made to the original payment method where available and appropriate. The time for funds to appear may depend on the payment provider or bank. Applicable statutory timelines will be followed.

Once an order has been placed, customers cannot ordinarily cancel or modify it. This is because orders are processed by independent Partner Boutiques.

If Ferora or a Partner Boutique is unable to fulfil an order, the customer will be notified and any refund due will be processed in accordance with applicable law.

Nothing in this policy limits any cancellation or refund rights that customers may have under applicable law.

Customer support: support@ferora.in. Contact page: Contact / Customer Support. Grievance officer: Saji Sunny, Director, saji@ferora.in. Grievance page: Grievance Redressal. Nothing in this policy excludes, restricts or overrides a right or remedy that cannot lawfully be excluded or restricted.

The latest version will be published on the website with its effective date. Changes will be applied in accordance with applicable law.