Customer Terms & Conditions

Ferora is the online marketplace brand operated by SAGENIX PRIVATE LIMITED (“Ferora”, “we”, “us” or “our”), with its registered office at EARA-67, New Avenue, Chelakkottukara, Thrissur – 680005, Kerala, India. Ferora enables customers to discover and purchase products offered by independent partner boutiques.

These Terms govern access to the Ferora website and purchases made through it. By using the website or placing an order, you agree to these Terms and the linked policies- Returns & Shipping Policy and Privacy Policy. If you do not agree, please do not use the website. You must provide accurate order, contact and delivery information.

Products are offered by independent partner boutiques. A boutique may prepare and dispatch an order directly or through a logistics provider. Product pages and order communications should identify the seller and provide the information required by applicable law. Nothing in these Terms removes any responsibility or consumer right that applicable law places on Ferora or a seller.

Product descriptions, images, materials, measurements, sizes, prices and availability are provided to help customers make informed decisions. Partner boutiques are required to provide accurate information. Screen settings and lighting may affect how colours appear, but this does not excuse a material mismatch between the listing and the product supplied.

The price and any applicable shipping or other charges will be shown before you confirm your order. If an item cannot be supplied, we will notify you and arrange any refund required by law.

Orders are subject to availability and acceptance. Order communications will provide the relevant order details. Payments must be made through the payment methods offered at checkout. Do not send passwords or full payment-card details to Ferora by email or message.

Cancellations, returns, replacements, refunds and delivery claims are governed by the Ferora Returns, Shipping & Product Policy at Returns, Shipping & Product Policy. Our limited-return policy does not exclude remedies required by applicable law.

Personal information is handled as described in the Ferora Privacy Policy at Privacy Policy.

You must not misuse the website, interfere with its security, submit fraudulent orders, impersonate another person or use the platform unlawfully. Website content and branding are owned by or licensed to their respective owners and may not be commercially reproduced without permission, except as permitted by law.

For general support, contact support@ferora.in or visit Contact / Customer Support. The designated grievance officer is Saji Sunny, Director, reachable at saji@ferora.in. The grievance page is Grievance Redressal. Consumer grievances will be acknowledged within 48 hours and addressed within one month, in accordance with applicable requirements.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law. If a provision conflicts with a mandatory legal requirement, the legal requirement prevails.

The latest version of these Terms will be published on the website with its effective date. Changes will be applied in accordance with law and will not retrospectively remove accrued rights. These Terms are governed by Indian law, subject to mandatory consumer protections and the jurisdiction of competent courts and authorities.